Looking for instant answers?
Head over to our Help Desk. It’s a comprehensive knowledge base packed with answers to the most common questions about our courses.
Can’t find what you need or would like help choosing the right course? We are happy to offer advice about the best study path for you.
Here’s how you can reach us. Our business days are Monday – Friday (except US and UK public holidays).
EMAIL
Drop us a line at [email protected]. We do our best to respond to all emails within two business days.
LIVE CHAT
Feel free to use our live chat feature whenever one of our customer service team is available for real-time assistance.
TUTOR Q&A
Our Tutor Q&A is available to all enrolled students and is where you can get advice about formulations, ingredients and course materials from professional cosmetic scientists.
Important note. While we’re here to support you on your learning journey, please understand that we’re unable to provide individual advice on recipes, formulations or ingredients to non-students. However, you’ll find a wealth of free information and advice over on our blog and in our email newsletter.
We’re thrilled to be part of your adventure to learn how to formulate natural and organic beauty products like a pro.
Over the holiday period from 23rd December – 5th January, our team will be taking some time off to rest and recharge, ready for a wonderful 2026.
Our self-service online helpdesk is available to you during this time, and you’ll find answers to the most frequently asked questions there: https://schoolofnaturalskincare.freshdesk.com/support/home
Please read the following carefully, as it details what this means for accessing support during this time.
A note for students: Our online classroom is accessible to you 24/7, including over the holidays. If you intend to study over the holidays, we recommend that you check you have your login details, as our team won’t be available to assist with this while on holiday.
Customer service
There will be a delay in answering your enquiries between 23rd December – 5th January. This includes emails, Facebook and Instagram messages. Our online chat will not be available during this time.
23rd-29th December – Team on holiday. No support available.
30th – 31st December – Limited support available. Delays likely.
1st – 5th January – Team on holiday. No support available.
From 5th January – back to normal though delays are still possible as we catch up.
There is no cover at the weekends.
Our self-service online helpdesk is available to you 24/7 and you’ll find answers to the most frequently asked questions there: https://schoolofnaturalskincare.freshdesk.com/support/home