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Can’t find what you need or would like help choosing the right course? We are happy to offer advice about the best study path for you.

Here’s how you can reach us. Our business days are Monday – Friday (except US and UK public holidays).

EMAIL
Drop us a line at [email protected]. We do our best to respond to all emails within two business days.

LIVE CHAT
Feel free to use our live chat feature whenever one of our customer service team is available for real-time assistance.

TUTOR Q&A
Our Tutor Q&A is available to all enrolled students and is where you can get advice about formulations, ingredients and course materials from professional cosmetic scientists.

Important note. While we’re here to support you on your learning journey, please understand that we’re unable to provide individual advice on recipes, formulations or ingredients to non-students. However, you’ll find a wealth of free information and advice over on our blog and in our email newsletter.

We’re thrilled to be part of your adventure to learn how to formulate natural and organic beauty products like a pro.

Over the holiday period from 23rd December – 5th January, our team will be taking some time off to rest and recharge, ready for a wonderful 2026.

Our self-service online helpdesk is available to you during this time, and you’ll find answers to the most frequently asked questions there: https://schoolofnaturalskincare.freshdesk.com/support/home

Please read the following carefully, as it details what this means for accessing support during this time.

A note for students: Our online classroom is accessible to you 24/7, including over the holidays. If you intend to study over the holidays, we recommend that you check you have your login details, as our team won’t be available to assist with this while on holiday. 

Customer service

There will be a delay in answering your enquiries between 23rd December – 5th January. This includes emails, Facebook and Instagram messages. Our online chat will not be available during this time.

23rd-29th December – Team on holiday. No support available. 

30th – 31st December – Limited support available. Delays likely.

1st – 5th January – Team on holiday. No support available. 

From 5th January – back to normal though delays are still possible as we catch up.

There is no cover at the weekends.

Our self-service online helpdesk is available to you 24/7 and you’ll find answers to the most frequently asked questions there: https://schoolofnaturalskincare.freshdesk.com/support/home

Discover the philosophy behind Korean skincare and learn how to formulate your own sophisticated K-beauty inspired products. In this advanced class, you’ll explore the multi-step Korean skincare routine, the concept of glass skin, and the role of gentle, preventative skincare. Learn about iconic ingredients such as centella asiatica, ginseng, snail mucin, fermented extracts and ceramides, then create seven Korean-inspired formulations, including cleansers, toner, essence, ampoule and a jelly moisturizer.

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Take the overwhelm out of cosmetic labeling and feel confident creating labels that are both compliant and beautiful. In this step-by-step course, you’ll learn exactly what needs to go on your products—from writing INCI lists and calculating allergens to adding the correct symbols, expiry dates, and batch numbers. Guided by an experienced Cosmetic Scientist, you’ll gain the clarity, confidence, and skills to create professional labels that build customer trust and support your brand as it grows.

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Achieve a more even skin tone with a targeted brightening skincare routine! This class explores the causes of hyperpigmentation, helpful treatment options, and the best active ingredients to fade dark spots. Plus, get four expert formulations to create at home: AHA Resurfacing Toner, Brightening Serum with Kojic Acid & Vitamin C, Azelaic Acid & Arbutin Essence, and a Niacinamide Anti-Pigmentation Moisturizer.

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This class explores the key differences between male and female skin, focusing on how hormonal balance affects skin characteristics. It covers creating skincare routines and products tailored to men’s needs, including solutions for shaving irritation, excess sebum, hyperpigmentation, clogged pores and razor bumps (PFB).

Receive four formulations from our lab, ready for you to make at home: Daily Hydrating Fluid, Natural Shaving Cream, Soothing After-Shave Gel-Cream and Exfoliating Nighttime Moisturizer with AHAs. Follow our formulations and then create your own!

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Natural ingredients for skin barrier formulation

Skin barrier damage is a common concern causing dryness, sensitivity, irritation, transepidermal water loss, an uneven texture and dullness. Take a deep dive into the role of the skin barrier, what causes skin barrier damage and how to formulate products to restore and repair the skin barrier. Discover a wide range of skincare ingredients – backed by research – that restore the skin barrier. Receive three formulations from our lab, ready for you to make at home: Soothing Camomile Essence, Replenishing Face and Body Cream and Restoring Oil Serum.

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