Have a question? Here are our answers to your most FAQ
If you have a question about a specific course we also have an FAQ section on each course page too so do be sure to take a look there.
I live in Australia/ USA/ India/ _______(insert country here). Can I still take the course?
Yes! All our training programmes are fully online training programmes that consists of a variety of materials including online training videos, audio classes, downloadable workbooks and worksheets, live Q&A and coaching sessions and an online student mastermind group. Please check the details of each course for details of how the training will be delivered.
Our courses are designed to be taken from home from anywhere in the world and the products we make meet global quality and safety standards. We’ll provide information on ingredient suppliers in many different countries and will guide you to the relevant regulations wherever you are based too. We have students in over 30+ countries so you’ll be joining a thriving community of global students when you join!
What if I can’t use PayPal?
Our shopping cart uses PayPal to process payments. You don’t necessarily need a PayPal account to pay using PayPal, they also give you the option to pay using a credit or debit card without an account. When you click to enrol on a course and the PayPal log in appears look below and you have the option to pay directly with a debit or credit card.
We know that PayPal isn’t available in all countries so if you are having difficulties please get in touch and we can make alternative arrangements.
Whats the difference with the Beautiful Bodycare and Facial Skincare courses and the Diploma?
The key difference is that the Beautiful Bodycare and Facial Skincare courses teach you how to make products using lovely natural ingredients following our recipes and the Diploma course teaches you how to design your own recipes and unique products.
The Beautiful Bodycare and Facial Skincare courses are almost like an introduction i.e. here’s what you can do with natural ingredients and here’s how. We provide 120+ recipes for you to follow.
The Diploma takes it *much* further. It teaches you how to get from a blank sheet of paper or an idea into a product and to create your own unique line of natural and/or organic skincare products.
It is is designed specifically for those of you who wish to design a range of professional products using your own recipes plus gain a solid foundation in the business skills you need – creating a brand, meeting the needs of your ideal customers, the legalities of selling and more.
You’ll learn about a much wider range of ingredients and in greater detail: more carrier oils, butters, waxes and essential oils and an introduction to cosmeceuticals and active botanicals (high performance skincare ingredients). Instead of following our recipes / formulations, you’ll discover the art of creating your own professional formulations designed to suit your skin type of that of your customers.
The end result is a range of beautiful, unique high performance products designed specifically for your customers or yourself.
For more guidance see Which course is right for me?
How do I access the course once I have signed up?
Each course has its own online classroom where you access all your training materials. After registering you’ll be sent your own unique student log in and password.
Please note that your course information and log in details will be sent to the email address that you used with PayPal to pay for the course so please check there for the details. If you don’t see an email from us please check your SPAM folder as it has likely ended up there!
How soon after paying do I receive access to the course?
If you join the Facial Skincare, Beautiful Bodycare, How to Sell Your Products Legally or Bath Treats courses you will receive your course access details immediately after paying. They will be sent to the email address that you used with PayPal to pay for the course. If you don’t see the details please check your spam folder as they have likely ended up there.
If you join the Diploma in Natural Skincare Formulation, Teacher Training, Marketing Masterclass or Build Your Beauty Brand then you’ll receive email conformation and your welcome email immediately. Your course log in details will follow by the next business day. They will be sent to the email address that you used with PayPal to pay for the course. If you don’t see the details please check your spam folder as they have likely ended up there. If you would prefer to use a different email address please notify us as soon as possible.
Do you send us any materials or ingredients?
No, you won’t receive anything in the mail from us.
All our training programmes are fully online training programmes that consists of a variety of materials including online training videos, audio classes, downloadable workbooks and worksheets, live Q&A and coaching sessions and an online student mastermind group. Please check the details of each course for details of how the training will be delivered.
We will make suggestions on the materials and ingredients that you may like to purchase and where to buy them from. We have list of recommended suppliers based around the world.
What help is available if I need it?
The Diploma in Natural Skincare Formulation, Teacher Training and Build Your Beauty Brand come with tutor support. This support is provided inside a private student online mastermind (hosted on Facebook) and also for some courses through live Q &A and coaching calls.
The Facial Skincare, Beautiful Bodycare, How to Sell Your Products Legally and Bath Treats courses are self study courses which you work through on your own. The courses take you step by step through everything you need to know.
Could you give me an idea of the costs for equipment and ingredients I would need to buy to complete the course?
The amount you spend is up to you, you really can spend as little or much as you like. We recommend that you spend time first learning about different ingredients using the workbooks we provide, and creating your formulas (recipes) on paper before rushing out to buy lots of ingredients. This means that you won’t waste money on things you don’t need and you will buy the ingredients best suited to the type of product you want to create. Of course if you want to go ahead and buy lots of different ingredients you can, but it certainly isn’t necessary.
In terms of equipment you will need some good digital scales, a thermometer and a few other things which are mostly basic kitchen or lab equipment that can be picked up inexpensively online. We provide more guidance during the course.
How long will I have access to the course?
We recommend that you download and save all of the course materials so that you have your own copy for life.
For the Diploma in Natural Skincare Formulation, Teacher Training, Marketing Masterclass and Build Your Beauty Brand courses you will have access to the online classroom for one year from starting the course. You can download the materials to save on your own computer to keep for longer than that and if you wish to renew your access for another year this is possible too for a small fee.
The Facial Skincare and Beautiful Bodycare course come with unlimited access and can be downloaded and saved on your own computer.
How to Sell Your Products Legally and Bath Treats are pdfs which you will save on your own computer.
Are there set lessons to do on specific days or can you do it in your own time?
Our courses are self study, self-paced training programmes so you can study at a time that suits you and compete the course as quickly or slowly as you wish.
Where the training includes a live Q&A or coaching session you’ll be given plenty of advance notice about when this will be held and a recording will be provided afterwards.
I don’t have any experience, is the course still suitable for me?
At present the courses we have on offer are suitable for beginners or those with some experience. Joining a class as a beginner is a great place to start as it will ensure that you learn the correct way to design and create products so it is a great way to begin your journey with making products!
Are there any assignments?
Our Diploma in Natural Skincare Formulation contains 8 assignments to complete if you’d like to receive a Diploma certificate on completion of the course. These assignments are very straightforward to complete once you have studied the materials.
Our other courses will provide you with suggested activities and tasks to put what you are learning into practice but there are no formal assignments.
Is the course certified? Will I get a certificate at the end?
Students who successful complete the Diploma in Natural Skincare Formulation will receive a course certificate at the end of the course.
At present there isn’t a global or UK based accreditation body for Natural Skincare Courses therefore the Diploma course is independently certified by us to demonstrate that you have gained the skills and knowledge needed to formulate and make your own professional products that meet global regulatory standards.
It’s our most in depth training that teaches you the skills and knowledge you need to design, formulate and create your own professional product range that meets global standards. Former students have gone on to launch their own product ranges in many countries around the world.
On completion of the course you are required to submit 8 assignments including formulation worksheets for a number of products in order for us to assess your understanding. These are very straightforward to complete once you have studied the materials. On successful completion of the assignments we will issue your Diploma Certificate.
How can I get in touch if I have a question?
If you have a question about which course is right for you then please send an email to firstname.lastname@example.org. We’ll respond as soon as we can.
Please note: we don’t have the capacity to answer individual questions about recipes/ formulations or ingredients from non-students. Instead we provide a wealth of useful information on our blog so we suggest you take a look here.